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FAQ

General Questions

It's pretty simple. Bids are listed in the order in which they entered the game and odds are calculated by dividing the bid with the total pot. Salt(16 character random string) and the winning number are selected randomly before the game and we generate the hash using MD5 algorithm which is the combination of the salt and the winning number. 

Ticket number for a bid is calculated based on the odd of that bid. So, the first tickets would be from A1 = 0 to B1 = bid odds. For second bid, tickets would from B1 to C1 = (B1 + bid odds ) and so on. The bid that is highlighted is the winner and winning number is between that bid's ticket numbers.

You can check whether a winner slot is fair or not on your own. At the end of a round take the encoded number and encrypt it one more time with a help of any online service, e.g. http://www.miniwebtool.com/sha224-hash-generator/. You will get the same hash value which was at the very beginning of a round. This means that the game was not rigged.

Since the system selects winning sector at the very beginning of the round and any player can monitor it's change - we have no opportunity to influence the results of a raffle

You can play on our site if you meet our requirements including being in a country in which online gambling is allowed and being of legal age to participate (18 years and over). If you meet these requirements you can deposit money onto the site using skins to play our games.

Initial Setup

  1. Log into your Steam account (Secured)
  2. Go to ‘My trade URL’ and follow the steps:
  3. Enter your “Trade URL” in your profile
  4. Accept the CSGO Troop Terms and conditions
  5. On Steam, make sure your Inventory is set to PUBLIC in your Inventory Privacy Settings.
  6. Accept the transfer to your Wallet from your Steam account (Secured transaction)
  7. Select items in your CSGO Troop wallet that you want to bid with.
  8. Click on “PLACE BID” and confirm
  9. Upon confirming your bid, you will be placed in the Game Queue
  10. Get in on the ACTION!

This depends on the payout solution you choose and whether you have been through our verification process.

Our support operates during regular business hours. It can take up to 48 hours for our customer service department to process your support ticket, but we try to keep support times much shorter than this where possible.

The countdown for the shuffle starts after a second player deposits a skin in the shuffle game. The raffle will start when either the 1:00 minutes time delay runs out or 75 or more items have been deposited in the shuffle game.

You can add more bids in the same shuffle by repeating step 6 & 7. Up to a maximum of 10 skins per bid. The higher value of items you add, the higher the chances of winning. The percentages of your chance to win are calculated with the total value of your items in relation to the total value of all the items bid by the other players.

To play coin flip you need to pick a side of the coin, select a bet amount and simply click play. If you win you will get 1.95x your original bet! Why 1.95x? This is because over time the .05 provides a small return for the website to cover operating, licensing and marketing expenses.

A unique feature with CSGO Troop is the ability to organize your skins in groups so that you can prepare bids rounds in advance.CASHING OUT

  1. Go to “My inventory” ( in the main menu under the login name)
  2. Select and move your skins to “CASHOUT” and press Confirm
  3. Accept the transfer to your Steam account from your Wallet (secured transaction)
  4. Enjoy your new skins!

All you need is a PC or MAC and a stable internet connection. The games work with all major browsers, e.g. Microsoft Internet Explorer, Mozilla Firefox, OperaApple Safari, Google Chrome , but are optimized for Google Chrome. We recommend installing the latest browser versions available. Plus 5 Gaming Limited offers Flash-based games and no downloads are required. You need to have the latest version of Macromedia Flash Player . Flash, Javascript, cookies and SSL must be activated to be able to use the full range of functions.

The complete range of games offered can be viewed free of charge. You have to register and create a player account to play your skins.

Registration and Login

If you want to play your skins you need to register first. This is necessary to ensure that you are over 18 years old. Please remember that each person is only allowed to register once.

Choose 'Sign in with steam' in the menu of our website. Enter the required details in the registration form. Enter the 4-digit numerical code you see on the verification image and click 'Sign up'. You will then receive an activation e-mail. Please check your mailbox. The e-mail may have ended up in your junk mail folder, so please check this folder as well. You need to activate your account by clicking on the link in the e-mail. Alternatively you can copy and paste the link into your browser.

After registration you will receive an activation e-mail. Please check your mailbox. The e-mail may have ended up in your junk mail folder, so please check this folder as well. You need to activate your account by clicking on the link in the e-mail. Alternatively you can copy and paste

You can log in by entering your username and password in the 'Web user' tab on the top left corner of our website. 

Other

Yes. Please contact Customer Support and we will send a printed version of the Terms and Conditions to your address.

If you have any further questions that we have not answered in FAQ's , the rest of our webpage or in the game rules, please contact our Customer Support at support@csgotroop.com.